ALERT hospital pharmacy Services


ALERT CENTER pharmacy has been established with the hospital to provide service for leprosy patients.  Later on, the hospital pharmacy expanded its service to dermatology, ophthalmology, TB, HIV, Pediatrics, surgery, and Gyn/Ob. Now ALERT pharmacy Services is one of the core services which is responsible in providing medications with standardized pharmacy service and ensure the accessibility of safe, efficacious and quality pharmaceutical products to the public as well as protecting their interest via enforcement of relevant legislations, and ensuring rational use of medicines by both healthcare providers and patients.

ALERT CENTER Pharmacy provides comprehensive, 24-hour and 7 days pharmacy service for those patients who are in need of it with qualified and experienced pharmacy professionals.

The start of ART service, the opening of selling pharmacy and the progress in finding new way of service leads the pharmacy service to patient oriented activities.  Nowadays ALERT hospital pharmacy becomes one of the hospital pharmacies that provide patient oriented pharmacy service. The pharmacy case team has 10(ten) dispensing units, Drug information service as well as clinical pharmacy service each coordinated by licensed pharmacist.

Departments of ALERT hospital Pharmacy

Dispensing pharmacies

  • Outpatient pharmacy
  • Inpatient pharmacy
  • Emergency pharmacy
  • ART Adult pharmacy
  • Pediatric pharmacy
  • Chronic Disease Pharmacy
  • Trauma pharmacy
  • MDR pharmacy
  • Gyn/ obstetrics pharmacy
  • ALERT Community pharmacy
  • Drug Information Service Office
  • Clinical pharmacy Service
  • Drug Supply Management Office
  • Central Pharmacy Store

  • Drug Store
  • Medical Supply Store
  • ART Store
  • Eye Department Store



ALERT Pharmacy Department

The ALERT CENTER pharmacy department has 31 pharmacists, 3 pharmacy technicians and 4 data clerks.  The hospital in general and the pharmacy department in particular works to implement the Ethiopian Hospital Reform Implementation Guideline and wishes to become one of the role model and contemporary hospital pharmacies in Ethiopia. ALERT CENTER is one of the health facilities that implement APTS and EHRIG standards effectively to make the Hospitals competent and role model health care centre nationally.

Mission: To provide safe, efficacious, cost effective and high quality medications to the patients in addition to pharmaceutical care in an atmosphere of professionalism, respect, and effective communication.

Vision:  To see ALERT hospital pharmacy being role model and become one of the best and outstanding hospital pharmacies in Ethiopia.

Core Values:

  • Excellence and Patient Centered Care
  • Honesty and Integrity
  • Diversity and Inclusion
  • Respect and Teamwork


 To provide the benefit a qualified hospital pharmacist to patient and health care institution to the allied health professional and the profession of pharmacy

To assist in providing an adequate and reliable pharmaceutical product supply

To assure high quality of professional practices through the establishment and maintenances of standards of professional ethics and education

To discriminate pharmaceutical knowledge by providing for interchange of information among hospitals pharmacists and with members of allied specialties and professionals

 To provide safe and reliable extemporaneous pharmaceutical products for clients

In general the ALERT hospital pharmacy has achieved the above successes not only by the work of the pharmacy professionals but also their team work within them and with the other organizations like, MSH/SPS, JHU THEHAI, FMHACA, and PFSA. DEIVER PROJRCT, MOH, TB CARE, AAU school of pharmacy, EPA, SCMS, private suppliers etc. as well as different departments within the hospital including the hospital management.   

Currently the pharmacy department already updates the ALERT MEDICINAL FORMULARY and published twelve standard operating procedures relevant to the pharmacy service.

The following lists are the lists of published twelve standard operating procedures

  • SOP FOR Extemporaneous Preparation
  • SOP FOR Counseling
  • SOP FOR Drug information Service
  •  SOP FOR Drug Supply Management
  • SOP FOR Emergency Dispensing
  • SOP FOR medication dispensing
  •  SOP FOR Monitoring DUE and ADR
  • SOP FOR Pediatric dispensing
  • SOP FOR preparation of Antiseptic, Disinfectants and Cleansing Chemicals
  • SOP FOR Pharmaceutical products procurement
  • SOP FOR Follow up of chronic Condition

Contact Person:

  1. Mrs. Bethelehem Gulelat, Bpharm, BA, MSc (pharmacoepidemiology and Social Pharmacy), Central Pharmacy case team leader, ALERT
  2. Mr. Yonas Ashebir, Bpharm, BA, MSc (pharmacoepidemiology and Social Pharmacy), Drug Supply Management case team coordinator, ALERT



ALERT was Initially  a leprosarium  established by the Sudan interior Mission(SIM) In 1934.Its establishment the Hospital was given high attention by the emperor H/Selassie I and named it after his daughter Princess Zenebework Memorial Hospital.

As a result of an increase in the Magnitude of Leprosy and its Impact in Africa, the idea of establishing a leprosy training center for was conceived by many international donor agencies which were the basis for Princess Zenebework Memorial Hospital to be converted to ALERT on December11, 1965.

ALERT is the highest Level of Referral Hospital for Leprosy Complications in and also a WHO recognized international Leprosy training Centers.

Few years after it establishment ALERT was accepted as training center for Africa by head of state of AU.

After ALERT was recognized as a WHO collaborating center for Leprosy training

ALERT has managed the field program effectively and many operational research findings have been published in the past with the implementation of multiple Drug therapy (MDT) in 1988.

Since 1995 Ethiopia had adopted a leprosy tuberculosis control combined program that has to be integrated in to the basic health services.

ALERT has been administrated by the Federal Democratic Republic of Ethiopia’s Ministry of Health since 2002.

Strategic objectives

  1. Improve customer satisfaction
  2. Improve community ownership
  3. Improve Efficiency and Effectiveness
  4. Improve Resource Mobilization
  5. Improve Access & Quality of Service
  6. Improve Supply Chain & Logistics Management
  7. Improve Monitoring and Evaluation
  8. Enhance quality of infrastructure and equipment
  9. of technology and innovation
  10. Improve human resource for health(HRH) Management

Core value

Community first:

We are here for nothing but to serve and satisfy our community

We treat them as we would like to be treated

We have three priorities: Community, Community, Community


We work together in sprit of mutual support and understanding to achieve our collective goals.


No matter what challenges we face and discomforts we feel, we stand firm, be patient and exert our utmost and sustained effort to achieve our goals.


We innovate new ways of doing things and be open minded to reforms.


We ensure maximum safety, Loyalty and integrity to each other.

Continued Professional Development

Education, professional behavior and ethics

Being Compassionate, Respectful and Caring /CRC/

Providing health care with compassion, respect and caring


To serve as specialized Medical Care, Research and Training Center for Ethiopia, Africa and beyond focused on Leprosy, TB, HIV/AIDS, Tropical dermatology and other infectious diseases based on best practice to improve well being of the community.


We aspire to be a leading Center of Excellence in Medical Care, Training and Research services in the region by 2020



Women and Youth Affaire

Main duties and responsibilities of the Directorate

  • Offering Gender training (Gender responsive training) to the centers’ staff
  • Evaluating the impact and achievements marked due to Gender guidelines (GRB guideline) , gender training ( GRB training)
  • Reviewing the gender responsiveness of the policies, development strategies, programs, regulations and guidelines of the ALERT CENTER.
  • Forming a coalition and working network with women and youth entities inside and out side the CENTER
  • In collaboration with the responsible department organizing educational and capacity building training for women employees of the institutions
  • Reviewing budget request documents, attending budget hearing with comments on the reviewed budget requests
  • Monitoring the gender responsiveness of the CENETERs’ Different program
  • Organizing the employee profile of the organization in sex disaggregated data
  • • Reviewing the implementation of GRB and identifying the challenges and indicating the appropriate solutions for the challenges
  • Conducting an assessment on the economic and social status of women of ALERT CENTER

Tesfanesh Goa

Women and Youth Affair Director

Strategic Planning

Main duties and responsibilities of the Directorate

Strengthen HMIS

Conducting supportive supervision to generate high quality of data for evidence based decision making and monitoring and evaluating the performance of work units to improve quality of service.

  • Identify areas of monitoring and evaluation
  • Group the areas identified to their respective M&E implementer department
  • Prepare an M&E plan and implement
  • Reporting
  • Feedback

This department works to strengthen the implementation of HMIS by improving data recording, reporting and performance monitoring and evaluation using HMIS indicators to improve the quality of data and evidence based decision making.

  • Awareness creation at all levels about HMIS
  • Identification of problems in HMIS implementation
  • Manage the problems identified
  • Solve problems related to data contradiction
  • Computerize HMIS
  • Reporting
  • Feedback

Kassahun Gebre

Strategic planning Director

Reform & quality management

RQM directorate is convened by ALERT CENTER to support technically medical as well as supportive service in order to improve the quality of health service delivery in the CENTER.

The RQM Team works on

  • Ensuring the continuing service
  • Improving the quality of service and
  • Obtain evidence to show that service meet given requirements

Main duties and responsibilities of the Directorate

  • Develop institutions performance and/ quality management strategy and present to senior management team for approval
  • Develop an implementation plan with auxiliary office for the overall improvement of hospital performance and monitor its execution
  • Ensures that performance management activities relate to the mission and vision of the institution and are aligned with the CENTER’s Strategic and annual plans
  • Coordinate all hospital performance improvement activities
  • Promote and support the participation of all staff in hospital performance improvement activities
  • Receive and analyze feedback information from customers
  • Receive clinical audit report and maintain a record of all clinical audit activities
  • Monitor KPI data performance
  • Monitor HMIS performance
  • Monitor BPR Implementation
  • Monitor overall implementation of EHRIG
  • Deliver the necessary information for customers
  • Facilitate best practice benchmarking
  • Conduct peer review in response to specific quality and safety concern and to take appropriate action and follow up when deficiencies are identified and
  • Update hospital staff on hospital performance improvement activities and findings include:-
    • Comparison across time
    • Comparison between case team/departments
    • Comparison with other health facilities

Contact person

Lisanawork |Girma

Reform and Quality Management Director

Public Relations

Public Relations Directorate serves the CENTER as a bridge between the organization and public, a spokesperson for the organization and an outlet and inlet of information to the internal and external public.

Public Relations Directorate has the following specific objectives:-

Improve community ownership

The objective describes the focus on the ownership of the community and strengthened sense of belongingness; create mutual understanding and participation of community

  • Revising community Members /Representatives
  • Awareness creation on the community level
  • Promotion to organization objectives
  • Mobilizing the community for campaigns and implementing initiatives
  • Apply components of good governance
  • Maximizing awareness on good governance &citizen charter
  • Identifying “rent seeking” activities and acting accordingly
  • Managing client’s grievances
  • Developing& implementing Communication plan/ strategy (internal & external)
  • Strengthening the capacity building (staff skill develop/training,/ increase equipment
  • Design website develop

Alemsegaed Chane

Public Relations Director

Medical Service Directorate

Hospital Service

ALERT hospital provides specialized health care for leprosy, TB, dermatology, ophthalmology, orthopedic, General and reconstructive surgery, Trauma and Emergency, GYN/OBs, TB/MDR-Tb, Dental, Psychiatry and HIV/AIDS/PMTCT.

The Medical Service at ALERT Involved from Leprosy and has grown to the only national referral Center Dermatology.

The Surgical service at ALERT involves orthopedic Physiotherapist, reconstructive and Plastic Surgery rehabilitative, Orthopedic Appliance workshop The workshop provide  Footwear, Prosthetics orthotics and shoe Inspection clinic to Leprosy patients

The Eye Unit supported by Christopher Blind Mission (CBM) has grown especially since 1994 and is giving excellent service to all leprosy and non leprosy patients and is working on prevention of blindness at static, capacity building and outreach services.

The Hospitable part has 250 beds &50% beds occupied by Leprosy patients. The current  fiscal year the hospital has allocated budget of 80,million   Birr for  2009 E.C. and. the center has a total number of 1295 staff more than 1257 permanent and 38 contract employee out of which 559 are medical 698 are supportive staff. 

Dr. Yeheyes Feleke

Medical Director

Legal Service


 Within next five years the legal issues in Alert Center will be reduced by 50/% and 80% of employee perform their task based on the center rules and regulations and national laws by providing awareness.


To enhance the rule of law and proclamation in ALERT CENTER by legal advice and assistance developing legal working system

Department head፡ Mestawot Ashenafi

Contact person: Mestawot Ashenafi